We offer a 30-day money-back guarantee for undelivered, faulty, damaged, or mismatched items.
• If an item does not arrive at the buyer’s address, we will issue a full refund, including shipping costs. However, the buyer must contact the courier if delivery fails or if the courier cannot locate the address. Failure to do so will forfeit the refund.
• Any missing or unavailable items must be reported within 30 calendar days of the estimated or actual delivery date.
• For faulty watches or items not matching the listing, we offer full refunds or free replacements.
To request a return, please contact us within 30 calendar days after delivery at royteehk@gmail.com. Ensure you use a courier with tracking for returns.
Customer satisfaction is our priority. Please contact us if you’re not completely satisfied with your purchase.
Thank you,
The LuxWay Team